Premiere Analytical Services (Premiere Foods), United Kingdom
Premier Foods plc is a British food manufacturer is one of Britain’s largest branded food companies, employing around 4,000 people in over 14 sites across the country, and supplying a range of retail, wholesale, foodservice and other customers with some of Britain’s best-loved brands.
The Challenges & Expectation
Being one of the big food analysis organizations, they have large number of customers for their services. It was getting difficult for them to keep customer satisfaction on top of increasing customer orders/jobs. They were in need of an automated platform for their customers connecting with their lab.
Working side by side with their Food Chemist, Bit Wave Solutions planned and delivered a “customer facing portal” for their lab customers which will pull details from LIMS database to allow lab customers to enter test requests, see sample status and to retrieve reports, pay invoices and to get support from the lab in no time. Also it included added functionalities of communication, Invoicing, Document Management, Issue Management (Ticketing) etc.