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Customer Portal Introduction & Feature

Now Lab customers can get your lab service on their own, 24 hours a day

Labsols offers Customer facing portal for lab customers which will pull out details from Lab/LIMS database to allow lab customers to enter test requests and to retrieve reports, pay invoices and to get support from the lab in no time. For example with a customer portal your customers can easily view there instrument status as well its past certifications from anyplace, anytime. It is a web based Online System permitting you to manage sample related enquiries, Distribution and administration of Test Reports, Records in an effective manner. The solution also offers facility to view Sample Status, Test status, Invoices, Customer Statements through PDA and mobile devices.

This application offers functionalities to the company beyond any other customer portal. This application is ready to start by any lab in few minutes and can be accessible from multiple locations. We have also integrated this application with Mobile Apps.

It can be easily capture your present Lab process and offers excellent functionalities for you and your customers include Sample Management, Reports, Communication, Invoicing, Document Management, Log Management, etc. We have SPC Reporting and Analytic tools integrated with the system which is a great add on.

Application is hosted in cloud platform (Windows Azure Platform) which gives customers and client opportunity to enjoy the maximum benefits of cloud including data storage, security, cost saving for installation and IT infrastructure etc.

It is highly secure with all data managed over server (cloud) and provides simultaneous access for all users.

Labsols LIMS not only handles the "nuts and bolts" functionality to satisfy your compliance requirements, but also adds powerful reporting, advance analytics, plotting and viewing tools not found in any other LIMS system.

Connecting Customers with the Laboratory! From anywhere, anytime!

Increase visibility and control across your entire calibration lab

Laboratories are increasingly being asked by their customers to deliver reports online. Labsols Customer Portal makes it possible for your customers, whether internal or external, to access test results and reports.

Labsols Client web portals are increasingly popular in B2B environments because of their ability to streamline collaboration and increase customer engagement without compromising security.

While this technology has applications across many industries, it promises significant efficiency benefits to labs that regularly need to securely exchange data with external clients and third-party partners.

Labsols Customer Portal connected to LIMS provides your customers with their own, secure, easy-to-use web portal where they can place request, download reports, review work statuses, and obtain invoices and more.

Labsols Customer facing portal pull details from Lab/LIMS database to allow lab customers to enter test requests and to retrieve reports, pay invoices and to get support from the lab in no time. This application offers functionalities to the company beyond any other customer portal. This application is ready to start by any lab in few minutes and can be accessible from multiple locations. We have also integrated this application with Mobile Apps.

Benefits Your Customers Will Love!

Make it easy for your customers to access statuses, results, and more

  • Downloads Reports & Certificates

    Customers can download reports directly from the portal and filter for the data they are looking for.

  • Account Management

    Customers can self­manage their laboratory account including account creation, password reset, etc.

  • Eliminate Data Entry Errors

    Remote sample submission reduces the amount of copy/ paste and data entry issues.

  • Improved Service

    Get a better picture of your workload before it arrives in the lab.

  • Better Customer Experience

    Leverage technology to provide your customers with a clean and intuitive interface to your lab.

  • Real­time Status

    Your customers can view the status of the samples they submitted.

Empower Customers & Increase Efficiency

Secure Portal with lots of features for Your Customers

Online and On-Demand Delivery

  • Customers can login 24/7.
  • Status updates are visible to customers as soon as you make them available.
  • You choose the information you want to make available and when you want it to be available.

Integrated with Your LIMS, Website and Brand

  • Link to the portal directly from your website.
  • Your portal will be branded with your name, your logo, your information.

Email Notifications

  • You can set up email notices to let your customers know when certain events occur, such as when samples are received, reports are available, etc.

Search Functionality

  • Customers can search months' worth of their history to find the information they need.

Test Request Functionality

  • Customers may submit test requests directly to your lab via the portal.
  • LIMS administrators control the fields and information required in the request screen.
  • Requests are mapped to LIMS work orders to streamline the information as it comes into the laboratory.

Security

  • Your customers only have access to their own information and only when you are ready for them to have access to it.

Explore the Awesomeness

  • Security You Can Trust

    You can be confident that your data is secure. SSL technology & encryption ensures that your sensitive information such as client data & login credentials remain private.

  • Easy Deployment

    Minimal IT involvement for your laboratory.

  • Interfaces with any LIMS

    Compatible & configurable with any commercial off-the-shelf or custom built LIMS.

  • Experience the Cloud

    CLOUD based platform powered by Microsoft Cloud (Windows Azure) to gives customers and client opportunity to enjoy the maximum benefits of cloud including data storage, security, cost saving for installation and IT infrastructure etc.

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