Customer Portal Benefits

Solutions to key Pains

Transformative Benefits for Your Lab. Labsols Customer Portal isn't just a solution; it's a game-changer, offering a myriad of benefits to revolutionize your lab management:

  • Effortless Test Requests: Streamline the test request process, reducing errors and saving time.
  • 24/7 Accessibility: Enjoy anytime, anywhere access to lab services, fostering flexibility and convenience.
  • Real-time Visibility: Get instant updates on instrument status, sample progress, and certifications for informed decision-making.
  • Mobile Integration: Access lab information seamlessly on-the-go with integrated mobile apps, ensuring convenience.
  • Security Assurance: Trust in data security with hosting on the reliable Windows Azure cloud platform, ensuring confidentiality.
  • Efficient Communication: Facilitate prompt and seamless communication, breaking down barriers for efficient collaboration.
  • Global Connectivity: Connect with the lab from any location, promoting collaboration across geographical boundaries.
  • Cost-effective Solutions: Reduce infrastructure costs by leveraging cloud-based services, ensuring quality without compromising on budget.
  • Regulatory Confidence: Ensure compliance effortlessly with Labsols LIMS, simplifying regulatory adherence for peace of mind.
  • Smart Analytics: Access powerful reporting tools for informed decision-making, gaining valuable insights and information.

Labsols Customer Portal doesn't just meet expectations; it surpasses them, providing your lab with an unparalleled advantage in efficiency, communication, and regulatory compliance.

Challenges for Lab “business”

  • Difficult to track lab service performance and forecast to next business planning.
  • Difficult to automate lab and decision processes to reduce costs and streamline operations.
  • Difficult to control increasing operating cost to cover for the same on various departments.
  • Difficult to expand lab services and reach more customers.

Challenges for Lab “customers”

  • Difficult to manage increasing customer jobs (lab service for testing) at a time
  • Difficult to manage increasing customer issues, complaints and requests running manually
  • Difficult to maintain quick and effective delivery to clients
  • Difficult to keep customer satisfaction on top of increasing customer orders/jobs

Challenges for Lab “operational process

  • Difficult to minimize the long time consumption on manual search and record collection for samples and other elements
  • Difficult to improve performance in terms of sample turnaround and the quality of reported data
  • Difficult to remove errors during manual calculation processing, eliminating costly retesting
  • Difficult to deliver fast and on-demand specific reports from customer against job