(+44) 118 328 2490
(+1)774-276-0813
(+91) 9123329271
INNOVATE WITH CONFIDENCE: LAB SOFTWARE BACKED BY SUPPORT
Elevate Your Lab's Software with Clear and Competitive Support from Labsols
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EMPOWERING LABS, SUPPORTING EXCELLENCE
Discover Labsols Technical Support Services
At Labsols, we go beyond providing mere technical support – we are your dedicated partners in maximizing the potential of your Labsols LIMS investment. Whether it's a modest single-site lab installation or a sprawling global multi-location enterprise deployment, our commitment remains unwavering.
Our team of professionals is geared towards delivering not just technical assistance, but a comprehensive support experience that ensures you unlock the full spectrum of benefits from your Labsols LIMS. From the smallest intricacies of a single-site setup to the complexities of a global enterprise, we are here to guide you every step of the way.
Choose Labsols for a seamless journey towards realizing the true value of your investment – because when it comes to your laboratory success, we don't just provide support; we elevate your entire experience.
YOUR LAB, OUR COMMITMENT: SUPPORT REDEFINED
Navigating Lab Software Challenges, One Solution at a Time
Services Offered – > Bug fixing, > Query Clarifications over email/phone , > Enhancements, > Change Requests
Quick & Technical Support – Telephone/Remote support for advice and troubleshooting. Comprehensive technical support process dedicated to addressing technical questions pertaining to system usage and operations
Steps & Stages to Support – For any support task logged, it will go through following organised steps/stages before changes are delivered:
- 1. Understanding of request generated
- 2. Analysis including risk factor involved
- 3. Preparation of brief FDD then TDD
- 4. Application Fixes (Bug, Enhancement & Change Request)
- 5. Testing in local environment
- 6. Releasing to Stage,
- 7. Testing in Stage,
- 8. Delivery Report, Test Report
CATALYZING SUCCESS: LAB SOFTWARE SUPPORTED WITH CARE
Professional, Comprehensive Technical Support Services
At Labsols, our commitment to your success knows no bounds. With global support desks spanning different time zones, we ensure that expert assistance is just a call away, regardless of where you are in the world. Our highly skilled technical experts, equipped with extensive training and resources, collaborate seamlessly with development and services personnel. This unified effort is dedicated to meeting your unique needs, ensuring a support experience that goes beyond expectations.
Our global support staff boasts a wealth of combined Labsols Solutions experience, embodying a steadfast commitment to delivering personable service. Rapid responses to business-critical needs are not just a goal; they are our standard.
Recognizing that your requirements extend beyond traditional product support, Labsols offers comprehensive services that encompass administrative support and other post go-live agreements. We're not just a support provider; we are your partner in navigating the journey to sustained success. Choose Labsols – where support transcends boundaries, and excellence knows no limits.
LAB SOFTWARE MASTERY, SUPPORT BEYOND MEASURE
Ensuring that every support aspect is handled with precision
India:
Bit Wave Solutions Limited
Unit No-602, Shaila Towers, Block EP, J-1/16,
Sector-V, Salt Lake, Kolkata-700091, India
(O) : (+33) 2357 5754
(F) : (+33) 400 19010
(F) : (+33) 400 19010
United Kingdom:
Bit Wave Solutions Limited
Davison House, Reading, RG1 3EU,
United Kingdom
United Kingdom
(O) : (+44) 118 328 2490
(M) : (+44) 078 300 52891
(M) : (+44) 078 300 52891
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Labsols is a laboratory software solutions vendor with offices in the UK and India, and distributors worldwide. Labsols has developed, customized, implemented and supported solutions for various industries for last two decades. Boost your lab's performance with Labsols' lab automation solutions, enhancing productivity, efficiency, data integrity, and compliance.