LIMS Customer Portal Benefits│Lab Challenges

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Customer Portal Benefits

Solutions to key Pains

Customer Portal for Lab Customers which can help overcoming the following challenges. Now your customers can get your lab service on their own, 24 hours a day.

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Challenges for Lab “business”

Difficult to track lab service performance and forecast to next business planning.
Difficult to automate lab and decision processes to reduce costs and streamline operations.
Difficult to control increasing operating cost to cover for the same on various departments.
Difficult to expand lab services and reach more customers.

Challenges for Lab “customers”

Difficult to manage increasing customer jobs (lab service for testing) at a time
Difficult to manage increasing customer issues, complaints and requests running manually
Difficult to maintain quick and effective delivery to clients
Difficult to keep customer satisfaction on top of increasing customer orders/jobs

Challenges for Lab “operational process

Difficult to minimize the long time consumption on manual search and record collection for samples and other elements
Difficult to improve performance in terms of sample turnaround and the quality of reported data
Difficult to remove errors during manual calculation processing, eliminating costly retesting
Difficult to deliver fast and on-demand specific reports from customer against job

Our commitment has allowed Labsols to record some of the industry’s highest ratings for customer support and a 97 percent client retention rate over the past five years. What matters most to Labsols is the positive feedback we receive from our clients worldwide which is nothing less than receiving a wide range of industry accolades and awards.

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